The average retailer is reticent about investing in technology and training for its frontline workforce. Beyond the obvious implications this has on customer experience, the cost, productivity and conversion improvements that an enabled frontline offers should be equally as hard for retailers to ignore.

Join digital transformation insights firm Incisiv, in partnership with Avanade and Microsoft, for an interactive webinar detailing the key insights from a new global study on retailers’ strategic focus, investments and effectiveness in enabling their frontline workforce.

In this session attendees will:

• Learn the quantifiable business benefits that Leaders are experiencing over their laggard counterparts
• Discover how retailers can overcome the challenges that impede their ability to invest in their employee experience
• Hear a detailed business case that highlights the expected improvements across a set of key performance indicators (KPIs), resulting in a potential $110M in annual impact