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VIDEO WEBINAR

TACKLING THE COMPLEXITY OF OMNICHANNEL ORDER MANAGEMENT

TUESDAY, JUNE 26, 2018
9AM PST/12PM EST

Market dynamics are forcing the majority of retailers to expand the number of fulfillment options they use. Industry leaders such as Amazon and Walmart have reset consumer expectations around product availability and retailers must adapt to the ‘what I want, when I want it’ environment we live in. However, expanding fulfillment options adds incredible complexity and without proper processes and systems in place, retailers may unintentionally add friction in the buying process and lose margin on every order.

Join Incisiv, Radial, along with special guests from REI and Nike, in this unique “fireside chat” session that will leverage new research and panel expertise to tackle the complexity of omnichannel order fulfillment.

Attendees will learn:

  • Primary gaps experienced by retailers to efficiently fulfill omnichannel orders
  • How to leverage today’s order management systems to overcome the integration and process challenges associated with store based fulfillment
  • Strategies for addressing the internal change management requirements so as to optimize the order fulfillment process
  • Ways to ensure better profitability for orders, by leveraging better processes and systems

FEATURED SPEAKERS

Gaurav Pant

Chief Insights Officer

Sean Seraphin

Director of Omnichannel

Dave Phillips

Director Global Operations & Logistics

Amit Kulkarni

IT Director