CONSUMER BUSINESSES ACROSS INDUSTRIES ARE RE-IMAGINING DIGITAL + PHYSICAL EXPERIENCES.
From established retailers to ecommerce upstarts, consumer product companies to financial services firms, restaurants to technology behemoths – leaders across industries are re-imagining their customer experience by mashing up the power of physical + digital.
At the UnConference series, executives will learn more about:
Key consumer experience expectations that provide a glimpse into the future of retail – one that mashes up physical and digital in new and interesting ways.
Specific examples from across the consumer industry spectrum that illustrate how retailers and brands can design exciting new experiences that engage shoppers differently.
And, the enabling organizational muscle retailers and brands need in order to transform, innovate and execute customer experience strategies that fuse the physical with the digital.
AGENDA
5:00PM - 5:45PM
A Curated Tour of TreeHouse
Visit TreeHouse - a green home improvement store that offers thoughtful and innovative products and services. The TreeHouse team will provide a rare behind-the-scenes look at how they are innovating through a combination of keen shopper insight, product innovation and an elevated in-store experience.
5:45PM - 6:15PM
Fireside Chat: Reimagining the Customer Experience
Incisiv will showcase 5 retailers and brands who are innovating by mashing up digital + physical in compelling and surprising ways. Panelists will be invited to comment on these experiences and share how they are are transforming their business to deliver the next-generation experience.
6:15PM - 6:45PM
Fireside Chat: Foundations for Success
Incisiv will share key business capabilities that retailers and brands need to design and deliver such experiences. Panelists will be invited to comment on what key capabilities they see as foundational to success.
PANELISTS
GAURAV PANT
Chief Insights Officer
Incisiv
RAM KRISHNAMURTHY
Sr. Director Operations
Gamestop
RYAN GROGMAN
SVP/Practice Lead
BRP Consulting
DREW LEWIS
Director of Stores
TreeHouse
JOANN MARTIN
VP Retail Industry Strategy
JDA
RICARDO BELMAR
Senior Director, Product Marketing
Infovista
FREDRIK CARLEGREN
Executive Director, Global Marketing
Toshiba Global Commerce Solutions
ADAM GARNER
Former VP of Operations
Which Wich
STEVE SCHNUR
Executive Director of Merchandise Planning and Retail Systems
